Dear Yahoo!

In your inifinite wisdom, you've decided to leave a "Contact Us" link off your site entirely. It's no wonder you already have a crummy reputation for customer service, helping your customers and users, and even sending auto-responses that are least bit relevant. Indeed, I've not seen such a lack of caring about clients since I sent MySpace a complaint about their "Books" pages and got back an auto-response about blogs.

At any rate, I thought I would give you fair warning that users are about leave, en masse. Why, you might ask? Because you allow advertisers with dangerous content to posts ads on your site. Their ads crash browsers, cause computer resources to slow down, and would crash lesser systems, such as netbooks or older computing systems. Additionally, the freaking refresh on your Sports pages is asinine. There is no way to turn it off from any page with actual stats on them from the box scores, so, when the ads don't crash the browser (IE AND Firefox), the pages refresh to the point that actually reading something is a study in frustration.

It is because of these facts that I am leaving you, Yahoo! I don't want to, 'cause your instant messaging emoticons are awesome, and I like the concise news headlines that don't change 'til I click a button. I like your e-mail (except that you keep changing where the Log Out button is), but, alas, this is the last straw. No more looking at your blogs. No more e-mail. No more reading the news. And no more looking at your advertiser's ads... good or bad.

Wow. That might hurt the pocket book.

Well, yes. I am only one person. However, a person in my position (in the tech industry, a trusted technology person in my local community) who tells the average Internet user to avoid Yahoo because of their dangerous ads that might crash a computer system, well, let's just say that my sway is not inconsiderable, and things get around. Yeah, it might just be me, at first, but, before long, it could be a million people avoiding Yahoo. All because you don't screen your ads.

So, shame on you, Yahoo, for not having the proverbial testes to accept complaint mail or to say "no" to advertisers with dangerous, resource-consuming ads. I'd say I'd see you around, but, in a few months, I doubt I will.

Sincerely,
One pissed off ol' computer user.